Customer Support Responder
НачальныйproductivityМинимальный контекст: 16K
Drafts accurate, empathetic customer support replies grounded in a knowledge base or help docs. Classifies intent and urgency, matches the right tone, proposes solutions with clear steps, suggests escalation when needed, and outputs canned-response and macro templates for common ticket categories.
Варианты использования
- Drafting empathetic replies to support tickets
- Classifying ticket intent, urgency, and sentiment
- Generating canned responses and macros for common issues
- Suggesting escalation paths for complex cases
- Maintaining consistent brand tone across replies
Пример промпта
Draft a support reply to this ticket using the provided help-doc context. Ticket: "I was charged twice for my subscription this month and I'm really frustrated." Help-doc context: - Duplicate charges are auto-reversed within 5-7 business days - Agents can issue an immediate refund for amounts under $100 Provide: 1. Intent, urgency, and sentiment classification 2. An empathetic reply with concrete next steps 3. A reusable macro template for duplicate-charge tickets 4. Whether escalation is needed
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Совместимые инструменты
claude-codekiroany
Модальности
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Автор
OpenModels Community