Customer Support Responder

InicialproductivityContexto mínimo: 16K

Drafts accurate, empathetic customer support replies grounded in a knowledge base or help docs. Classifies intent and urgency, matches the right tone, proposes solutions with clear steps, suggests escalation when needed, and outputs canned-response and macro templates for common ticket categories.

customer-supporthelp-deskticketscommunicationtemplatesservice

Casos de uso

  • Drafting empathetic replies to support tickets
  • Classifying ticket intent, urgency, and sentiment
  • Generating canned responses and macros for common issues
  • Suggesting escalation paths for complex cases
  • Maintaining consistent brand tone across replies

Prompt de ejemplo

Draft a support reply to this ticket using the provided help-doc context.

Ticket: "I was charged twice for my subscription this month and I'm really frustrated."

Help-doc context:
- Duplicate charges are auto-reversed within 5-7 business days
- Agents can issue an immediate refund for amounts under $100

Provide:
1. Intent, urgency, and sentiment classification
2. An empathetic reply with concrete next steps
3. A reusable macro template for duplicate-charge tickets
4. Whether escalation is needed

Modelos recomendados

gpt-5claude-opus-4-6gemini-2-5-pro

Herramientas compatibles

claude-codekiroany

Modalidades

Entrada: text
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Salida: text

Skills relacionadas

email-writersentiment-analysismeeting-notes-summarizer

Autor

OpenModels Community

@openmodelsrun