Incident Response Playbook

Casos de uso

• Creating incident runbooks for common failure scenarios
• Generating postmortem documents from incident timelines
• Building communication templates for status page updates
• Root cause analysis from error logs and metrics
• Designing on-call escalation procedures and rotation policies

Generate an incident response runbook for the following scenario.

System: E-commerce platform
Incident type: Database connection pool exhaustion

Symptoms:
- API latency spikes above 5s
- 503 errors increasing on checkout endpoints
- PostgreSQL connection count at max (200/200)
- Worker threads waiting on DB connections

Please create:
1. Severity classification criteria
2. First responder checklist (first 5 minutes)
3. Diagnosis steps with specific commands/queries
4. Mitigation options (quick fixes vs proper resolution)
5. Rollback procedures if applicable
6. Communication templates (internal + external)
7. Prevention measures and long-term fixes
8. Post-incident review template

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