Zendesk MCP Server

Communicationstdiov0.2.0

MCP server for Zendesk Support. Lets AI agents search and read tickets, add comments and replies, update ticket status and fields, and query help-center articles. Useful for building support copilots, triaging and summarizing tickets, and drafting grounded responses from an AI assistant.

zendesk customer-support helpdesk tickets communication

Connect

Add this configuration to .claude/mcp.json

{
  "mcpServers": {
    "zendesk": {
      "command": "uvx",
      "args": [
        "zendesk-mcp-server"
      ],
      "env": {
        "ZENDESK_SUBDOMAIN": "<YOUR_ZENDESK_SUBDOMAIN>",
        "ZENDESK_EMAIL": "<YOUR_ZENDESK_EMAIL>",
        "ZENDESK_API_TOKEN": "<YOUR_ZENDESK_API_TOKEN>"
      }
    }
  }
}

Tools (2)

search_tickets

Search Zendesk tickets using a query and optional filters.

{
  "type": "object",
  "required": [
    "query"
  ],
  "properties": {
    "query": {
      "type": "string",
      "description": "Search query (Zendesk search syntax)"
    }
  }
}

add_ticket_comment

Add a public reply or internal note to a ticket.

{
  "type": "object",
  "required": [
    "ticket_id",
    "body"
  ],
  "properties": {
    "body": {
      "type": "string",
      "description": "Comment body"
    },
    "public": {
      "type": "boolean",
      "description": "Whether the comment is public"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Zendesk ticket ID"
    }
  }
}

Resources

This server does not expose any resources.

Prompts

This server does not expose any prompts.

Server Information

Author: Reza Zeraat (@reza-gholizade)
Repository: https://github.com/reza-gholizade/zendesk-mcp-server
License: MIT
Version: 0.2.0
Stars: 180
Last Updated: July 9, 2026